Shipping & Delivery
Delivery is carried out via DPD or TNT parcels service - generally within 10 days. However, please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.
We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:
If you’re not satisfied with an item that you purchased on arpestudio.com, you can initiate a return within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, email about it firstname.lastname@example.org and wait for instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return is valid for 30 days after delivery.
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item . You will not be responsible for the shipping costs to return or replace the item. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report an issue with an item, email about it email@example.com and wait for instructions. You will be required to submit photos of the damage. Note that the option to report damage or a defect is only valid for 5 days after delivery.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through arpestudio.com to have the item shipped to you.
Refunds will be issued to the original method of payment shortly after Arpe Studio receives and processes the eligible item. If we are unable to refund the original method of payment, Arpe Studio will provide you with store credit for the amount of the refund due to you, which may be used for purchases on arpestudio.com.